The Right Speaker with the Right Topic at the Right Price!
Optimizing your Customer's Experience through Service Mapping
Joan Koerber-Walker
Phoenix Arizona
United States
What does your customer experience when dealing with your company, organization or department? Using techniques pioneered at Arizona State University, participants will learn how to analyze the customer experience and how to improve it for increased customer loyalty and employee satisfaction.
Optimizing your Customer's Experience through Service Mapping is listed in these Categories
Business