I Already Took a Pain Pill, So Why Are You Still Here?
Jean Gatz
New Orleans Louisiana
United States
This session focuses on dealing with difficult people - with a lighter touch! Difficult people can have a major impact on your organization when they undermine your efforts to build a strong and cohesive team. While you may not have the power to change a difficult person, you can learn how to deal effectively with them. Jean blends humor with practical strategies you can implement throughout your organization to deal with difficult people, reduce conflict and improve morale and productivity. Discover how we all reward difficult people for their behavior; understand how difficult people manipulate others to get what they want; learn five strategies for dealing effectively with difficult people; master the six A's of handling customer complaints; identify the seven sources of conflict in every workplace; and recommit to working together as a productive and cohesive team.
I Already Took a Pain Pill, So Why Are You Still Here? is listed in these Categories
Communication