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The 7 Deadly Sins of Service
Petra Marquart
Minneapolis Minnesota
United States
Even with all of the customer service training taking place throughout business and industry, customer satisfaction is at an all-time low. Is it because workers don't know what to do? Hardly. It's that they're not using the information they have. But why? This presentation answers that question. It addresses the individual choices made daily that either support or impede great service. There really is no excuse for bad service. This session can be offered as a keynote address or in workshop or breakout format.
The 7 Deadly Sins of Service is listed in these Categories
Customer Service