People Will Forget Everything…Except How You Made Them Feel; The Secret is in the Service
Judy Kay Mausolf
Lakeville Minnesota
55044
United States
People will forget everything except how you made them feel! “I’m satisfied” means nothing in today’s world. Satisfaction is expected! Judy Kay will help you discover how to transform your office from generic to an over-the-top experience!
Learn how to create experiences starting at ‘hello’. Every one of us can make a difference and create meaningful experiences that make our patients feel special and want to come back to our office again and again.
Judy Kay shares the 3 components of value that raise the bar of service. Set yourself apart from your colleagues and be the office patients can’t stop talking about!
COURSE OBJECTIVES:
• Getting them in the door
• 8 Service Principles
• Creating an over the-top experience every time
• Sustaining Relationships
• 3 Components of Value
People Will Forget Everything…Except How You Made Them Feel; The Secret is in the Service is listed in these Categories
Customer Service
Medical/Dental
Team Building