Motivational Speaker Fred Martels
Martels is a leading employee relations and customer service expert who shares his secrets to building customer loyalty by providing customers with extraordinary customer service from motivated and committed employees who want to go the extra mile for their customers... everyday.
As the Vice President of Human Resources for Dierbergs Markets in St. Louis, MO, Fred successfully linked employee loyalty with customer loyalty... Propelling Dierbergs to nationally recognized leadership in the retail industry.
Through Martels leadership Dierbergs was the recipient of national and local awards for motivating and retaining employees and for exceeding customer expectations. His innovative approach to employee satisfaction reduced employee turnover to just one third the national average while increasing customer loyalty.
Martels is the author of The Wal-Mart Supercenter Customer Loyalty Study, co-author of The Teenage Worker, numerous learning guides, video and audio programs.
Motivational Speakers Directory > Motivational Speaker Programs
Competing with The Giants
Thriving Not just Surviving When Faced with Extreme Price Competition. Many organizations anticipate the entrance of a new competitor in their area,...Customer Service Champions
Extraordinary Customer Service by Customer Focused People Who Go the Extra Mile Everyday. Customer satisfaction is certainly nothing new. But have...Fred Martels, a Human Resource Management expert and author of The Wal-Mart Supercenter Customer Loyalty Studies
will discuss the findings about customer attitudes and the factors that influence their shopping decisions and how you can apply them to your...Strategic Hr™
The Key to Driving Sales, Building Customer Loyalty, and Achieving Greater Profitability Strategies often fail because there is a gap between...Think Like a Manager ... Act Like a Leader
The art of achieving business results by inspiring great performance from your team. This keynote encourages and inspires people to be the kind of...You're Fired! Hold it ... Not So Fast!
It's not as easy as Donald Trump makes it look. The threat of litigation is making many companies wary about terminating problem workers. It has...You're Hired!
Selecting and Keeping Customer Focused Employees who keep customers coming back for more. Growing your business in these uncertain times, in the...We want to thank Fred for all the many contributions he has made to our company. Through Fred's innovative leadership, he built one of the finest Human Resource Departments in the country. The results of his efforts can be seen in the numerous customer and employee satisfaction wards that our company has received over the years - Paula Crawford, Assistant to Dir. Operations Webster Groves School District
On behalf of the Food Marketing Institute, we would like to thank you for participating as a speaker at the 2007 FMI Show. Your presentation and performance helped make this year's program provocative and one of our most successful to date. Our primary objective is to develop a program that prepares our attendees for the difficult issues currently challenging the industry, as well as provide inspiration for new ideas and future growth. Your involvement helped us to attain this goal. We are delighted with and grateful for your contribution. - Kim Roberts , Senior Manager Education, Food Marketing Intsitute.
Just a note to you in appreciation for your testimony at the recent hearing in Pensacola Florida before the Division of Administrative Hearings, State of Florida.As you know, Judge Robert Meale listened to testimony relating to your credentials and qualified you as an expert witness in staff turnover and staff retention studies, based on background and experience. Your testimony certainly enlightened the Judge in reference to what a definition of staff retention could be and, as you are aware, your testimony was non-controverted. - Wilbur Brewton, Attorney at Law
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Call 877-234-6086 or email info@nationallyspeaking.com today!