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Motivational Speaker Lisa Ford

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Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager's Role and Personal Power. Her recent book is Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer's Expectations.

Lisa designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa's experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton's of Chicago, Citgo,
American Gas Association, American Diabetes Association and American Veterinary Medical Association.

In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She is one of 140 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.

Your research into our business and the challenges facing our meeting participants ensured that your message was crafted to specifically address the hot buttons of retailing in the gasoline and convenience food industry. A speaking style filled with engaging personal stories, anecdotes and plenty of humor, kept the audience entertained, while offering significant content - Mike Pooler, Region Marketing Programs Manager, CITGO Petroleum
Lisa's Most Requested Programs



Motivational Speakers Directory > Motivational Speaker Programs

Build Loyalty and Repeat Business

Customer retention must be a key strategy for your business. Keeping customers means increased profits. This session is about creating partnerships...

Change Works

Everyone is aware of the pressures of this fast changing world. Some people are able to adapt a little faster and easier to this new environment....

Create A Service Focused Team

Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what...

Everyday Excellence

The best way to survive in today's fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to...

Exceptional Customer Service

Your employees and their customer service skills may be the only thing that differentiates you from the competition. This seminar is for front-line...

Leading A Customer Focused Team

The competition may be able to copy your products or services, but they cannot copy your team. This session will give you the strategies that will...

Why Customer Service Is NOT Enough

This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, many businesses have pledged...


Lisa's Testimonials

Your research into our business and the challenges facing our meeting participants ensured that your message was crafted to specifically address the hot buttons of retailing in the gasoline and convenience food industry. A speaking style filled with engaging personal stories, anecdotes and plenty of humor, kept the audience entertained, while offering significant content - Thomas Bognanno, Executive Office, American Diabetes Association

You've done a superb job on every assignment - even more impressive since most involved brand new content. As you were presenting the other day, I found myself thinking how truly insightful your ideas were - then I found myself thinking, And how great that she not only comes up with that but is able to present it so dynamically and she's so down to earth and easy to work with! Thank you for bringing so much value to us. - Patty Wirth, Director, Branch Staff Training and Development, Edward Jones

Over the years we have had numerous speakers at similar events but our participant feedback on your session is the highest we've ever received. You did a masterful job of customizing your remarks to our particular group and your vivid illustrations provided one or two nuggets that participants could apply directly to their own jobs. - Thomas Robinson, Manager -Quality, Public Service Electric and Gas Company

In the recent past, we have had industry representatives speak at our Opening Session and we had some concern that any outside speaker might not be on message with our group. You proved our concerns totally unfounded. Your preparation, message and delivery were perfect! - Eric DeGesero, Executive VP, Fuel Merchants Association of New Jersey

Lisa's Fees

Keynote

Keynote up to 90 minutes: $7500

Half day

Half day up to 3 hours: $8500

Full day

Full day up to 6 hours: $9500

Lisa Ford's of expertise include:

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Lisa Ford travels from Georgia.

To receive more information, testimonials, packets, and/or a video on Lisa Ford - or if you would like to talk directly to Lisa about how she would fit with the event you are planning, call our staff at Nationally Speaking today.

Call 877-234-6086 or email info@nationallyspeaking.com today!



Atlanta   Georgia
United States








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