Motivational Speaker Petra Marquart
She is the author of the best seller, The Power of Service: Keeping Customers for Life, and a certified trainer for the widely acclaimed customer service program, Treating Your Customers Like Gold. She wrote customer service training programs for the Mall of America, US Bank, Target Center Arena, Casinos America, Metro Dentalcare, Park Nicollet Health System/Methodist Hospital, and Fairview/University Health System. In addition, she serves as a consultant to Mayo Clinic and is certified in Achieve Global's Leadership Series.
She has been a featured presenter at international conferences and conventions throughout the world for the American Dental Association, American Veterinary Medical Association, American Association of Meat Processors, American Nephrology Nurses Association, Institute of Real Estate Management, American Institute of Banking and the American Society of Cataract and Refractive Surgery (ASCRS).
She has served as a member of Honeywell's Adult Continuing Education Board and as an educational partner with Canadian Pacific Rail System, Hennepin County Government Center, Northern States Power, and Minnesota Multi Housing Association
Motivational Speakers Directory > Motivational Speaker Programs
Leading a Service-based Organization
How do you create a service-based team, work group, department, division or organization? You hire it, train it, guide it, reward it and model it....The 7 Deadly Sins of Service
Even with all of the customer service training taking place throughout business and industry, customer satisfaction is at an all-time low. Is it...The Champion Within
If the tank is empty, the car won't run. And if self-esteem is low or empty, performance, innovation, risk-taking and conflict management won't work...The Power of Service
The Power of Service is our most popular and successful presentation. It is based on the best seller, The Power of Service: Keeping Customers for...Thriving Through Change
The only thing that remains certain is change. Yet change creates tension and anxiety for many people. Whether it's imposed or chosen, change can be...Your energy, enthusiasm and ability to translate how our actions are seen from a patient's perspective are of incredible value to us. Today our staff returned to work invigorated and ready to show we care. We couldn't ask for anything more. Thanks so much. - David R. Wilson Area HR Manager - Asia Pacific 3M Company
I'm not sure why we bothered with the rest of the conference when all people talked about for the next two days was Petra Marquart. You grabbed them by the lapels at the start of your talk and riveted them to their seats until the end. Thanks for a job very well done. - Don Feeney Research and Planning Director Minnesota State Lottery
Petra delivers a cutting edge program characterized by the things that matter most to us - high energy, real passion and valuable content! She tailored her program for a diverse audience of restaurateurs, all of whom raved about her message. - David Kristal Embers America
Petra is fabulous! She gives meaningful and useful content and wraps it in enthusiasm and wit. Having worked with her on multiple occasions, I know she can be counted on for excellence every time. - Suzanne Wolf Galleria Retail Center Manager
Keynote
Half day
Full day
To receive more information, testimonials, packets, and/or a video on Petra Marquart - or if you would like to talk directly to Petra about how she would fit with the event you are planning, call our staff at Nationally Speaking today.
Call 877-234-6086 or email info@nationallyspeaking.com today!