Motivational Speaker Don Thorpe
For 29 years Don has owned and operated a small chain of successful service industry businesses.
Since he started the businesses, Don has been recognized by his franchise peers for his group's accomplishments in customer service, business growth and community service. He also has served many terms on advisory councils and committees.
Throughout the years, Don has researched customer experience and built a very large library of business books, predominately focused on leadership and customer service/experience. Many of the things he has learned in his research and in reading his library have been put to use in his businesses and in the businesses that he has helped coach and mentor.
Don is Secret Service Certified. He has been personally trained by John DiJulius, President of The DiJulius Group, and best-selling author of Secret Service-hidden systems that deliver unforgettable customer service. As a Secret Service Certified presenter, he is licensed to present the principle philosophies of Secret Service and facilitate the Customer Experience Cycle Workshop.
Most recently Don has completed an extensive one year Advanced Leadership Program. The program is focused on the art of business development, coaching, leadership and the development and use of business systems.
Don uses the skills he has learned over his career to help other business' achieve greatness with their customer experience and their team. Don believes his higher calling in life is to coach, consult, mentor and teach other business people to help them discover the possibilities in their lives and businesses.
Motivational Speakers Directory > Motivational Speaker Programs
What is Secret Service and why is it Secret?
A revolutionary tool that allows organizations to put systems into place that enable them to consistently personalize their customer's experience,...Customer Experience Cycle Workshop
After a customized Secret Service keynote for your organization, all the attendees go through the world renowned Customer Experience Cycle. Your...Why Customer Service Initiatives don't work.... and what to do about it!
The current model of how the average organization trains its team members in Customer Experience is flawed. Learn what you can do about setting up a...I cannot think of anyone more qualified to consult in the area of customer service. While his peers hoped their staff were providing a good experience, Don made sure, by investing his money in my customer survey services, and his time and expertise in coaching his staff. As the provider of a customer survey technology, it was my job to teach my clients how to use satisfaction data to improve their customers? experience. With Don, I found that he was usually the teacher, and I was the student. - Molly, Minneapolis, MN.
When I work with Don, I feel like we are partners trying to find a mutually beneficial outcome. Don always brings everything back to sales and outcomes. - Erika, Minneapolis, MN.
Don has great business sense. He looks at the businesses he helps and continually guides them to do the right things to make their business, their team and themselves better. - Charles, Fargo, ND.
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Don Thorpe's areas of expertise include:
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Call 877-234-6086 or email info@nationallyspeaking.com today!