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Motivational Speakers Directory > Programs > Customer Service

People Will Forget Everything…Except How You Made Them Feel; The Secret is in the Service
People will forget everything except how you made them feel! “I’m satisfied” means nothing in today’s world. Satisfaction is expected!


Traveling with no reservations... Corporate Travel Safety
This seminar is a fast-paced, information-packed session with lots of travel safety tips for the domestic and international traveler.


Thriving Through Change
The only thing that remains certain is change. Yet change creates tension and anxiety for many people. Whether it's imposed or chosen, change can be


Thriving During Constant Change



To Be or Not to Be a Quality Customer Care Organization



This isn't Mayberry and Opie doesn't live here anymore... Street smarts from the cities to the suburbs
How would you react if you were the victim of a crime? Would you know what to do if you and your children were car-jacked? Knowing the difference


Think Like a Team
Does your team seem to take forever to make a decision? Is every meeting a chore, with wasted time and disagreement. Stevie Ray will show you the


Think on the Spot
Have you ever thought of the perfect thing to say, but it was on the drive home? Ever get tongue-tied when put on the spot? This unique workshop


Think Like a Manager ... Act Like a Leader
The art of achieving business results by inspiring great performance from your team. This keynote encourages and inspires people to be the kind of


They're Driving Me Crazy!!! (topic: Conflict Resolution Skills) How to deal with difficult people in the workplace and life.
Difficult people are everywhere. They affect our productivity at work and our happiness at home. In this program, we will discuss how to overcome


The Visibility Factor
How can you increase sales when your competition is "giving away the business"? Is your sales force structured to increase penetration and


The Voice That Means Business
Creating a Vocal Image That Improves Your Bottom Line


The Ten Commandments of Customer Service
Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers


The Stagnant Life (and how to get out of it)
Covering three main areas of life at work and away from work, this program will give you the opportunity to look at yourself and your team to help


The Seven Keys to Restoring Business Relationships
Have you ever lost an important customer as a direct result of service failures, poor account management, contractual disputes or some other


The Leadership Experience
Develop your own leadership ability by going wider and deeper into the leadership experience. Learn how personal and organizational crises--failures


The Glass Ain't Half Empty, It's Just Too Big
Managing change means looking at things from a new perspective. Learn the role that creativity plays in dealing with your biggest stressor ...


The Fred Factir: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
The basis for Mark Sanborn's International Bestselling, The Fred Factor, this presentation will reveal the secrets of extraordinary individuals who


Winners don't quit and quitters never win



Winning Presentation Skills
Put Power, Punch and Pizzazz into Your Presentations


Why Customer Service Is NOT Enough
This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, many businesses have pledged


WHY ARE WOMEN SO STRANGE AND MEN SO WEIRD?
At the heart of any business is relationships - between team members, customers, and supervisors. Excellent communicators have better relationships


While You Take Care Of Others, Who Takes Care Of You?: Strategies To Prevent Burnout
Most of us are terrific at taking care of our bosses, our families, our co-workers, our friends, our neighbors, or anyone else who needs nurturing.


What Business Must Learn that Non-Profit's Know: Getting more with less.



Voices, Vices, and Victories
How to Talk Yourself Into the Life You Deserve


Customer Experience Cycle Workshop
After a customized Secret Service keynote for your organization, all the attendees go through the world renowned Customer Experience Cycle. Your


You're Hired!
Selecting and Keeping Customer Focused Employees who keep customers coming back for more. Growing your business in these uncertain times, in the


You Don't Have to be the CEO to be a VIP
Real answers for today's real life problems. Developing a winning attitude will make a positive impact on every problem work or life can throw your


You're Fired! Hold it ... Not So Fast!
It's not as easy as Donald Trump makes it look. The threat of litigation is making many companies wary about terminating problem workers. It has


You Made a Mistake! But Now I'm Your Biggest Fan!
Instead of thinking of mistakes as the end of a relationship with your valued customers, think of them as opportunities and learn how to turn them to


You Don't Have to be a Beauty Queen to be a Beautiful Person
The ultimate speech for women's groups! Taken from Jane's book, Barefeet to High Heels, Jane shares her journey from the farm to the runway of the


You Command Speaking
You have a big presentation coming up. This could win you the promotion, the client, or the job. The trouble is, you have spent years learning your


Workplace Wellness
Time Management, Team Management and Self Management are all components to Workplace Wellness. Do you know your Emotional Quotient or coping style?


Working to Live vs. Living to Work



Work Recreation: the FUNdamentals of a Productive Workplace
(a 3-hour "turbo Boot Camp" to share tons of ways to be more productive at work, while having fun doing it! guaranteed to bring fun into the


The Power of Storytelling in the Workplace



The Power of Service
The Power of Service is our most popular and successful presentation. It is based on the best seller, The Power of Service: Keeping Customers for


Using the Internet to Grow Your Business
Is your company taking advantage of the single most important marketing tool in our world today - the Internet? Have you resisted the temptation to


Understanding your customers



What is Secret Service and why is it Secret?
A revolutionary tool that allows organizations to put systems into place that enable them to consistently personalize their customer's experience,


Why Customer Service Initiatives don't work.... and what to do about it!
The current model of how the average organization trains its team members in Customer Experience is flawed. Learn what you can do about setting up a


Leadership - Step Up to be a Good Leader



Leadership Development
Maximize Your Performance; the Results Program Mastering the Art of Public Speaking™ Achieving Greater Results with your Presentation


Leadership and Teambuilding Development
This Comprehensive Management Team Building Program combines the philosophy of managing by motive using the Color Code personality assessments to


How To Be Unstoppable! Leadership and Achievement!
Willie Jolley believes leadership is an action not a position! He reminds us that great leaders always focus on the possibilities rather than the


Hitchin' Up A Winning Team
An exciting presentation that presents a three point game plan for hitching up a team that consistently reaches its goals and wins! Filled with wit &


High Performance Speed and Stress



High Impact Leadership
Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating


Got Clutter?
Do you feel like you waste years of your life doing the Clutter Shuffle rummaging through piles of stuff looking for something important? Are you


Fred Martels, a Human Resource Management expert and author of The Wal-Mart Supercenter Customer Loyalty Studies
will discuss the findings about customer attitudes and the factors that influence their shopping decisions and how you can apply them to your